Effective Date: 11/6/2025

At Ekwueme Optimal Foodstuffs and Agro Enterprises, your privacy is very important to us. This policy explains how we collect, use, protect, and disclose your personal information when you use our website, place an order, contact us, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Full name, phone number, email address, delivery address, and payment details.
  • Order Information: Items purchased, delivery preferences, and transaction history.
  • Technical Data: IP address, device type, browser type, and usage patterns (when you use our website).
  • Communication Records: Messages or inquiries sent via email, WhatsApp, or our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Provide customer support and respond to inquiries
  • Improve our products, services, and website
  • Send order updates, offers, or newsletters (only if you opt in)
  • Ensure secure payments and prevent fraud

3. How We Protect Your Data

We take data security seriously. Your information is protected using reasonable administrative and technical measures such as:

  • SSL encryption for online transactions
  • Secure payment processing
  • Limited access to customer information by authorized personnel only

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • To trusted delivery and logistics partners, strictly for fulfilling your order
  • When required by law or government authorities
  • To third-party service providers (e.g., payment processors) under confidentiality agreements

5. Cookies and Website Tracking

Our website may use cookies (small text files) to:

  • Remember your preferences
  • Analyze traffic and user behavior to improve your browsing experience

You can control or disable cookies through your browser settings.

6. Your Rights

As our valued customer, you have the right to:

  • Request access to the personal information we hold about you
  • Ask for corrections or updates to your data
  • Request deletion of your data (except where we are legally required to retain it)
  • Opt out of marketing messages at any time

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms or payment gateways). We are not responsible for the privacy practices or content of these external sites.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

9. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with the updated date at the top. Please review regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us at:

Ekwueme Optimal Foodstuffs and Agro Enterprises
📞 +2348071779811
📧 info@ekwuemefoodstuffs.com
📍 New Orie Community Market, Sunrise Estate, Emene, Enugu State, Nigeria

Branch Shop at NO4 Alor Uno Road Odenigbo Round About, Nsukka Enugu State Nigeria.